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Warranty

All new tents are warranted against defects. This warranty is for one year. Defects are limited to any defect which is a result of the manufacturing process. This warranty does not imply, or express coverage for any damage done to tents as a result of normal wear, and tear, storm damage or other acts of God. Excluded as well, are holes, punctures or other damages which can be caused during the normal installation of a tent, whenever proper procedures are not followed. Additionally, and specifically, rope burns caused by pulling the center pole rope out from under the tent while the tent is still rolled up in a roll will not be covered under this warranty..

For further details on the issue of proper installation procedures, please review the instructional document that is sent with your tent.

All purchases are final. All Seasons does not have a buy back or refund program. Exchanges can only be made in the event of factory defect or damage occurring during shipping. If any part of your tent is defective or damaged during shipping, the item will need to be shipped back to All Seasons and the item will be replaced, or repaired, and returned back to you. Any shipment returned to All Seasons for reasons other than replacement, or repair will be refused. Returns for repair or replacement must be shipped back to All Seasons with 5 days of the date of original delivery.

All Seasons is happy to do custom orders for its customers. A Custom Order is defined as; any size not listed on our web site, or any color combination which requires us to special order materials. Custom orders must be paid for in advance prior to any purchase of materials needed for said custom order. All purchases are final on custom orders and no refunds will be given on any custom order. The Cancellation Policy does not pertain to or apply to custom orders.

All purchases which are canceled prior to being shipped with incur a re-stocking fee. The restocking fee is 25% of the purchase price if cancelled before 30 days. Less than 30 days, then it is a 50% restocking fee.

All Seasons has no knowledge of applicable city or county building or tent permits in your area. It is the buyers sole responsibility to investigate applicable permit requirements in their area prior to purchasing their tent.

Once a shipment has been picked up by the freight carrier, All Seasons has no control over the timely delivery of the shipment, or damages which may occur. All Seasons cannot guarantee that a shipment will be delivered on time as promised by the freight carrier. If your shipment is damaged, please do not sign the shipping papers as being "received in good order". Make a note of the damage on the bill of lading which the truck driver asks you to sign. Also have the driver sign the bill of lading and acknowledge the damage. This will assist you when you file your claim for damage. We will do all we can to assist you if your shipment is damaged. However, if you do not make a note of the damage on the bill of lading, it is very difficult to file a claim for damages.

All Seasons tents are as water tight as they can possibly be made. However, a tent by nature does allow some leakage. The side walls are removable by design. This tends to allow water to enter where the walls are connected to tent during windy conditions. Also, sectional, or expandable type tents are designed with a lace line which connects the sections together. The lace line is covered by a weather flap, which helps to minimize leakage. However, some leakage can and will occur directly underneath the lace lines.